Customer Care

Returns & Exchanges:

We want you to love your Benny & Ezra purchase! Items purchased on bennyandezra.com may be returned to Benny & Ezra for exchange or return within 30 days of original invoice date. We will accept a return on any unworn, unaltered items, with the original packing slip. Please email hello@bennyandezra.com for return requests. Please provide your name, address, order number, and reason for return. Returns will only be accepted with a Return Authorization Number. Approved returns will be credited for the purchase price of your item. Once your return is processed, a credit will be issued for the merchandise amount only. Original shipping and return charges cannot be refunded. Refunds will be made in the form of the original payment. Please allow 7-10 days for processing. Items purchased at an authorized Benny & Ezra retailer must be returned directly to the store where they were purchased.

Shipping:

United States Shipping:    
Shipping Method Delivery Time Shipping Cost
FedEx Smart Post via USPS 7-10 business days $5 flat rate 
FedEx Ground/Home 3-5 business days $10 flat rate
FREE for orders $100 and over
FedEx Standard Overnight 1 business day $25 flat rate
 FedEx 2day 2 business days $18.00 flat rate
International Shipping:    
Shipping Method Delivery Time Shipping Cost
FedEx International Mail Service Varies by location $15 flat rate
FedEx International Economy 5-7 business days Varies based on value and location
FedEx International Priority 2-5 business days Varies based on value and location


*Expedited orders placed before 2pm CST M-F will ship same day. Any order placed after 2pm CST or over the weekend will process the next business day.

Jewelry Care:

We recommend putting your jewelry on last, after you’ve applied perfumes, lotions, hairsprays, and other cosmetics. Avoid contact with water, perspiration, and strong chemicals. Periodically inspect clasps and closures. Always store each piece separately.

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